On customer service

All customers can contact us directly via email, skype, whatsapp, etc. We pay lot of attention to customer's voice and are working vigilantly to ensure each customer revises the best quality of care. Due to the extreme amount of cases we currently have, please be patient. And we will promise to get to your case as soon as possible. 

On UL & UL certificate

UL is an international science safety company whose goal is to insure safety to consumer’s products. UL was founded in 1894 and in 1903 developed the first standard for safety. In 1913 changed building construction by improving construction standards of walls. In 1921 UL Certified First Refrigerator. Tests range from shock hazard to the ability of small kids being able to open it from the inside. In 1923 UL certified the first Burglary-resistant Safe. 1930 UL certified the first Automatic Dish Washer. 1937 UL certified the first washing machine. 1939 UL certified the first black and white TV. 1940 UL certified the first vending machine. 1966 UL certified the first seat belt. In 1975 UL developed the Federal Television Standard in response to 10,000 reports of TV Tube fires. 1978 UL certified the first personal computer. In 1988 UL certified the first bullet resistant vest for police.

"UL Listed means that UL has tested represented samples of the product and determined that it meets UL’s Requirement’s. These requirements are based primarily on UL’s published and nationally recognized Standard for Safety. References to UL and the UL listing may include the UL Listing Mark.” –Underwriter Laboratories

How long to get my order ?

Most of our orders are shipped from local warehourse with express in Europe & USA markets, so the processing will required a 2-4 work days before you get your order after your payment confirmed. For other markets, You should email us before dropping an order.

How to ride the hoverboard ?

The Two wheels self balance hoverboard is easy to learn. In about 5 minutes you will get the hang of it and in 30 minutes you will begin to master it. You can follow the steps: activate the built-in learning mode to reduce the speed while you learn the basics. Once you have the steering down, simply turn it off and go full throttle. In short, it’s NOT HARD AT ALL! You will step onto the hoverboard and try to balance, but it’s doing the balancing for you… You will be running circles around everyone in no time at all.

Can I take my hoverboard on airplane or ride in the city ?

Flights:

While some airline carriers may allow the hoverboard as a carry-on, we do NOT recommend it. Please refer to your individual carrier regarding their guidelines on what they will allow for carry-on or checked luggage.

Places:

Some cities or states have restrictions against this type of vehicle/mobility device. But there might be places where you can ride your hoverboard. If you have doubt at it, feel free to check out on google or with your local news.