Sevice

Pre-sale Service

  • Select the correct warehouse where the product is shipped from; We ship the product to America customers from US warehouse, and to EU customers from Germany warehouse;

  • It is free shipping for most countries. But for few countries and remote districts, there will be extra shipping fee;

  • On the product page, you can select the color you want, and select the quantity you want to buy;

We have warehouse in US and Germany. And we use DHL and UPS to make the delivery. Consumers in Europe regions will get your products via DHL. UPS is for customers in the USA.

Currently we accept Paypal and Credit Card as payment methods;

After-sale Service

The working time of our customer service is from 10:00 to 19:00, Monday to Friday.

The product bought from Megawheels comes with 1-year limited warranty against mechanical defects, policy as followed.

  • When purchase time (from the time when customer bought the product) is less than 1 month, we can offer refund or replacement;

  • When purchase time is 1-3 months, free maintenance or replacement will be available, and we will cover the shipping and mainte-nance fees;

  • When purchase time is 3-6 months, we offer free maintenance and pay the shipping fee to send it back to customer, but customer should cover the shipping fee to send the defect product back to us;

  • When purchase time is 6-12 months, we only offer free maintenance, customers should pay for all the shipping fees.

  • This warranty is only offered to the original customer of the product, and is not transferable to a subsequent customer.

  • This Limited Warranty covers the original customer from any defects in material or workmanship like motherboards and motors under normal use for two years from the date of invoice.

  • We will either repair or replace the product by using brand new parts at no charge based on the product damage level.

  • These conditions may include, but are not limited to, road hazards, accidents, and improper operation or maintenance.

  • Items returned for refund must be returned within 30 days from delivery. Under no circumstances will we issue refunds after 30 days of delivery.

There are no express warranties except as listed above.

  • We shall not be liable for special, incidental, consequential or punitive damages, including, without limitation, direct or indirect damages for personal injury

  • In no event shall we be liable for any incidental, indirect, special or consequential damages or liabilities in connection with the purchase, use, or operation of the product.

  • We are not liable for property damage, personal injury, or death. All express and implied warranties, including the warranties of merchantability and fitness for a particular purpose, are limited to the applicable warranty period set forth above.

Local after-sales service spots have been established in UK, USA, Spain, France & Germany for local customers to get help when you need it. The information of the local service center can be found on our official website.

Please contact our service technicians if after-sales service is required. We will help diagnose all your problems and give you tips to fix the issue  or help you schedule a service appointment. To help make diagnose easier, please include a video of the issue in your email.

Warm Tips: If you can't find the exact answer above, you can contact our customer service directly via email at support@megawheels.com